Frequently Asked Questions

How the Money Works

• What are the Processing Fees for Using Well ProZ?
• How to Connect to Plaid
• How to Reset Your Stripe Account
• Why Haven't I Received My First Stripe Payout?
• What Is the Markup for Xymogen Products?
• How Is Sales Tax Determined for Supplement Orders?

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Patient Experience

• How Does the Buy Now, Pay Later Feature Work?
• How Do Patients Find Blood Draw Centers?
• How to Schedule Services Purchased Through Well ProZ
• Can Patients View Their Lab Test Results?
• How Will My Patient Be Directed to a Blood Draw Site Location Once They Place an Order?
• How Do I Create a Patient Account for a Well ProZ Store?

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Promoting Your Shop

• How To Connect Your Social Media Accounts
• Can I Share a Direct Link to a Product on My Shop?

Managing Patients and Orders

• How Can I Check the Status of My WholeScripts Integration?

Adding Products and Services

• How To Perform a Bulk Price Increase
• Why Can't I See Products in My Shop?
• How To Add FAQ's to Your Shop Product
• Which Supplement Brands Can I Offer in My Shop?
• Why Can’t I See My WholeScripts Supplements in My Shop?
• What does the Product Approval Status actually mean?

Setting Up Your Well ProZ Shop

• Can I Add Multiple Emails to My Well ProZ Account?
• How To Change Prices in Your Shop
• How To Complete the $10 Well ProZ Checkout Exercise

General

• How Do I Change My Account Email Address?
• How Do I Reset My Password?
• Why Can’t I Log Into My Account?
• Exception List for Shipping Tests