Support Center

Find answers to questions about updating your Well ProZ Shop including managing settings, customizing your storefront, and maintaining your product catalog

Find answers to questions about adding, editing, and organizing products in your Well ProZ Shop including visibility settings and product availability

Get answers to common questions about troubleshooting, patient access, payments, and using Vibrant products in your Well ProZ Shop

Find solutions to common issues with shop setup, product display, order visibility, and other technical problems

This section answers common provider questions about the patient-facing experience

Commonly asked questions about managing Vibrant products in your shop

Find answers to provider questions about payouts, pricing, transaction fees, and how revenue is tracked through your Well ProZ Shop

Find resources to help you promote your practice and grow patient engagement. This section includes guides on marketing your Vibrant Shop, using coupons and discounts, and tips for increasing visibility and driving sales.

Commonly asked questions about marketing setup in Well ProZ including coupons, discounts, and promotional tools

Find answers to questions about running promotions in Well ProZ

How to use and manage content in Well ProZ

Resources for providers to manage payments efficiently.

Find answers to questions about setting up billing in Well ProZ including payout setup, tax settings, and payment processing configuration

Find answers to questions about how patients pay through your shop including accepted payment methods, refunds, and managing payment status

Find answers to questions about setting up and managing patient subscriptions, including recurring orders, billing cycles, and cancellation options

Learn how to manage your shop orders, patients, and patient accounts

Find answers to questions about creating and managing patient recommendations including how to add products, personalize plans, and share recommendations through your shop

Find answers to questions about managing orders in your Well ProZ Shop including order status, fulfillment, and tracking information

Find answers to questions about how product settings affect patient experience and orders including visibility, availability, and customization options

Find answers to questions about how patients complete payments including supported payment methods, receipts, and troubleshooting payment issues

Answers to frequently asked questions about patient payment methods

Find answers to questions about your orders including order status, shipping updates, and how to view or manage past orders

Find answers to questions about when your order will ship, how to track it, and what to do if there is a delay or issue with delivery

Find answers to questions about how to place an order including browsing products, adding items to your cart, and completing checkout

Find answers to questions about how to collect your sample including collection instructions, timing, and how to prepare your kit for return

Find answers to common questions about sample collection including best practices, handling tips, and what to expect during the process